Frequently Asked Questions
Below you’ll find the answers to many of our frequently asked questions about ski holidays and bookings. If your question doesn’t appear in this list, please don’t hesitate to contact our team directly here.
General
What are the different ski levels?
Some resorts are generally more difficult than others; there will be signs to notify you of each slope’s difficulty rating. In general, signage used in different parts of the world can vary – make sure to familiarise yourself with the local signs.
Difficulty rating on European pistes:
Beginner: Green sign. Practice slopes to find your feet.
Pre-intermediate: Blue sign. Small 25 degree slopes.
Advanced: Black sign. Be careful before going down as what factors make a black run qualify as ‘expert’ can vary from extremely steep or narrow runs to tough terrain such as hidden bumps or tight turns.
Expert: Double/Triple Black Diamond sign. The steepest, tightest and most obstacle-filled terrain to be found. Seriously only for those prepared for a challenge.
Can I book ski lessons?
In most resorts we can book ski lessons for you. Please email to enquire here.
Where do I meet the instructor for my ski lessons?
This information is in your PDF document that was sent to you prior to your holiday.
Can children come skiing?
Some accommodation might not be suitable for young children; but in general, skiing is a fun family holiday for everyone. Speak to one of the team to craft a ski holiday which suits your family needs.
Can I book childcare?
We do not book or arrange childcare however we can normally put you in contact with local creches, nurseries and childcare facilities.
What is the weather like?
What if I have any medical requests?
Please disclose any medical requests your party might have at the time of enquiry; the team will be able to advise on any specific accommodation or transport you might need to have. Not all accommodation will be able to cater to your needs so it is vital that you disclose any important medical information which might affect your holiday experience.
What if I have a disability or need special access?
Prior to booking, you will be asked to disclose any disabilities or special assistance that your party will require. it is important that we are informed of any access requirements before making your booking to ensure that it is suitable for your needs.
Getting to the Resort
Where do I meet my airport transfer?
Your arrival document PDF tells you where to meet your transfer driver. It is different for each airport and each transfer supplier.
What time can I check in?
Check in is from 5pm
What time is check out?
Check out is by 10am
What happens if my flight is delayed?
This information is in your PDF document that was sent to you prior to your holiday.
When will I receive my arrival documents?
Approx 3 weeks prior to your holiday start date.
Who is my contact/rep in the resort?
This information is in your PDF document that was sent to you prior to your holiday. We do not have reps in most resorts so your contact will be the accommodation reception.
How much are tourist taxes?
Tourist taxes are different in each resort and each accommodation type. Yours will be noted on your invoice from us.
How much is my apartment caution?
Apartment cautions are from 200€ – 800€ depending on the apartment type. Yours will be noted on your invoice from us.
Resort & Accommodation
Where do I collect my ski hire equipment?
Your arrival document PDF tells you where to collect your equipment. It is different for each resort.
What time can I collect my ski or snowboard hire equipment?
After 3pm they day before you have rented it. E.g. collect 3pm on Saturday if you have rented it Sunday to Friday.
What time do I have to return my ski or board hire equipment?
By 6pm on the last day of rental.
Where do I collect my ski passes?
Your arrival document PDF tells you where to collect your passes. It is different for each resort.
Can I upgrade my ski passes?
Yes – speak direct with the lift pass office in resort or order with us at least 4 days before your holiday start date.
Who do I contact in an emergency?
In an emergency dial 112 for police, fire or ambulance. If it is reference accommodation speak to your reception. If it is reference transfers dial the number on your arrival documents for your transfer company. In some resorts we have a rep and their number will be on the arrival document.
What time is my transfer home?
This information is in your PDF document that was sent to you prior to your holiday.
Where do I meet my transfer home?
This information is in your PDF document that was sent to you prior to your holiday.
Can I drink the tap water?
You can drink the tap water in French ski resorts.
Can I add a more info bakery delivery?
Pre order bakery delivery with us. We send an order form for you to complete.
Can I add evening meals?
In some resorts we can add evening meals. Email us for info – here.
Can I add half board?
In some resorts we can add half board. Email us for info – here.
Are there any local discounts?
In some resorts we have negotiated discounts and these will be emailed to you.
Are towels included?
This information is in your PDF document that was sent to you prior to your holiday.
Is Wi-Fi included or available?
This information is in your PDF document that was sent to you prior to your holiday.
Is there a TV in the apartment?
This information is in your PDF document that was sent to you prior to your holiday.
Is bed linen included?
This information is in your PDF document that was sent to you prior to your holiday.
Is there parking?
Parking is available in all resorts.
How much is parking?
Approx. 80 € per week.
Do I need snow chains?
Snow chains are a legal requirement.
Do I need winter tyres?
Not a legal requirement if you have snow chains.
Financial & Legal
Is my holiday ABTA protected
If you booked a package holiday with us as part of one contract with us it is protected under ABTA Licence Y350X.
Is my holiday ATOL protected
If you booked a flight inclusive package with us as part of one contract it is protected under ATOL Licence 11308.
When do I have to pay my final balance?
Two months prior to your holiday start date.
What are the cancellation charges?
These are explained on your invoice.
How much are road tolls?
These vary depending on resort and size of vehicle. Approx 180 – 250 € return.
Can I use my UK driving licence?
Brexit advice for travellers is here: https://www.abta.com/tips-and-advice/brexit-advice-for-travellers
What are the Brexit implications?
Brexit advice for travellers is here: https://www.abta.com/tips-and-advice/brexit-advice-for-travellers
Do I need a via or additional documents after Brexit?
Brexit advice for travellers is here: https://www.abta.com/tips-and-advice/brexit-advice-for-travellers
Do I need holiday insurance?
Yes you need to arrange your own insurance.